Surrender a Pet

A pet owner can never really imagine having to give up their four-legged best friend. Still, the Humane Society of El Paso understands that there are a variety of issues that can lead to this difficult decision. The HSEP is here to help, but we are an available space shelter, and time is always of the essence.

Things you should consider before surrendering your pet:

Is there a behavioral issue? If so, have you tried working with a trainer?

HSEP's Community Resources link offers a list of reputable trainers that can help with a variety of behavioral issues so you won’t have to give up your pet.

Is it a potty training issue?

Potty training isn’t easy! It takes time, patience, and repetition. Did you know puppies can’t hold their bladder until they are four months of age? If this is the issue there are trainers who can help.  The HSEP also provides potty training handouts you can pick up at the shelter.

Are you sure you can’t take your pet to your new home?

If you are moving and the cost of transporting your pet is the issue, perhaps you can ask a friend or relative to temporarily take in your pet while you get settled in, and then you would send for them, or better yet, possibly rehome your pet with them permanently. If you are moving and think you can’t take your pet, why not double-check and see if your new housing situation can try and accommodate your four-legged best friend.  After all, they’ve been with you all this time. Do you really want to move to a new place without them?

Visit our community resource page for additional assistance.

If none of these considerations apply, or if you still must give up your pet after considering these things, please keep in mind:

Space available shelter

The Humane Society of El Paso is a limited admission shelter, which means you can not just bring in your pet. You do have to email the Surrender Coordinator and be scheduled for an available appointment. The HSEP does not accept animals with medical needs, injuries, or severe/aggressive behavioral issues.

Waiting List

It can take anywhere from a couple of days to a couple of months for space to become available for your pet. The wait time is based on the animal’s size and the number of adoptions The HSEP has. It takes longer for large and medium kennels to become available because older and bigger dogs aren’t adopted as quickly as smaller dogs and puppies. 

We DO NOT maintain a waitlist for cats and kittens. Space available for cats and kittens becomes extremely limited during “kitten season” times of the year, which tend to be May – July and October – November.

Location Restrictions

The Humane Society of El Paso only accepts owner-surrendered pets from the city and county of El Paso.

Intake Fees

Animals 8 weeks of age and older 

The Humane Society of El Paso has an intake fee of $110 per pet.

For litters of puppies between 8 weeks and 16 weeks of age, the intake fee is $110 for up to 4 puppies plus $15 for each additional littermate.
If the mother is surrendered with the puppies, the intake fee will only be $55 for up to 4 in the litter plus the $15 for each additional littermate.

For litters of kittens between 8 weeks and 16 weeks of age, the intake fee is $55 for up to 4 kittens plus $15 for each additional littermate. 

Animals under 8 weeks of age

Animals under 8 weeks of age cannot be adopted out. If the animal you need to surrender is underage, you will need to check availability and surrender fees in the HSEP's foster program for underage pets by emailing 

To Surrender to the Shelter

For pet surrenders, please email our Intake Coordinator at with the following information:

  • Age
  • Breed
  • Reason for surrender
  • Picture of your pet and approximate weight
  • Vaccination information and if your pet is spayed or neutered
  • Experiences with other pets
  • Any behavior or health concerns you may have (if any)
  • If your pet was previously adopted from HSEP or from another rescue

Because appointments are scheduled based on size, due to the availability of kennels, the HSEP needs to know the exact size of your pet in order to reserve the appropriate size kennel. Please let the HSEP Intake Coordinator know by sending a full-body picture of your dog or cat with your dog’s or cat's approximate weight noted.

Dogs/Puppies 4 months & older:
Small: Under 20 pounds (Chihuahuas, Dachshunds, Poodles, Yorkies, etc.)
Medium: 21-50 pounds (Heelers, Basset Hounds, Collies, etc.)
Large: 51-75 pounds (Labs, German Shepherds, Huskies, etc.)
Extra Large: 76+ pounds (St. Bernards, Great Danes, Mastiffs, etc.)

Small: 2-4 pounds (kittens approx. 8-16 weeks)
Medium: 4-10 pounds (4+ months)
Large (overweight or larger cats) 10+ pounds (2+ years generally)

*** If you do not send accurate information, the HSEP may end up not having the right size kennel for your pet and may have to reschedule your appointment.

You will receive a reply to your email the following Sunday, Monday, or Tuesday. Please ensure to check your SPAM folder, as our emails can be rerouted to that folder. 

Please be patient and remember the Humane Society of El Paso is not the only option. The HSEP highly encourages pet owners looking to relinquish a pet to explore other rescues and to look into resources that will help the pet stay in the home.