SURRENDER SERVICES
SURRENDERING A PET
No Judgement. Just Help.
We understand that the decision to surrender your pet is not easy. Each circumstance is treated with understanding and respect.
Schedule a Surrender Appointment First
Please email surrender@hselpaso.org with the following information about your pet:
Age
Breed
Weight
Full-body picture
Spayed/neutered status
Vaccination information
Reason for surrender
Our Intake Coordinator will schedule the date and time for your appointment once the appropriate space becomes available.
This process is done through email. Please be sure to check your junk/spam folder if you do not see a response.
Before you arrive, you must schedule a surrender appointment first. No walk-ins will be accepted. This ensures that we will have the resources ready and available when your pet arrives.
Surrender appointments last approximately 30- to 45-minutes. Our staff will conduct a health exam, a behavior evaluation, and gather additional information of your pet. We will then discuss your options so you can make the best decision for your pet.
What Should I Bring to My Appointment?
1.) A driver’s license or other government issued ID.
2.) Your pet’s veterinary records.
3.) Payment. We accept cash or credit card.
4.) Your pet’s surrender form.
Choose and print the appropriate surrender form below. Forms can also be completed at HSEP if you do not have access to a printer. Please arrive to your appointment 15 minutes early to complete the form.
What does it cost to surrender a pet?
Single Dog or Cat
4 months (16 weeks) and older – $120
Dog or Cat Litter
Under 4 months (16 weeks)
$120 for the first four in the litter
$18 for each additional littermate
Mother and Litter
$60 for mother and the first four in the litter
$18 for each additional littermate.
Will My Pet Be Accepted?
To be accepted, dogs must pass our dog-to-dog test. Cats must test negative for FLV/FIV. All pets must be manageable with medical handling.
HSEP cannot accept pets with aggressive behavior, major injuries, or major medical needs.
Determining Your Dog’s Size
Use this handy graphic to help determine your dog’s size at four months and older. Appointments are scheduled based on your pet’s size. This information helps our intake staff reserve the appropriate kennel.
Small
Under 20 pounds
Chihuahuas, Dachshunds, Poodles, Yorkies, etc.
Medium
21-50 pounds
Heelers, Basset Hounds, Collies, etc.
Large
51-75 pounds
Labs, German Shepherds, Huskies, etc.
Extra Large
76+ pounds
St. Bernards, Great Danes, Mastiffs, etc.
